- Ferry Ticket Policy
- Ferry Ticket Policy – No Refunds, Limited Changes
Thank you for choosing feryboat.com for your ferry travel needs. Please carefully review our ticket policy before completing your booking.
🚫 Cancellation & Refund Policy
All ferry tickets are non-refundable. Once purchased, tickets cannot be canceled or refunded under any circumstances, including personal reasons, missed departures, or changes in travel plans.
This policy applies to all ticket types, including standard, flexible, and promotional fares.
🔄 Ticket Change Policy
We understand that travel plans may change. While cancellations and refunds are not possible, we offer limited ticket modifications subject to the following conditions:
Date & Time Changes: Modifications are allowed only if there is availability on the desired new departure.
Request Deadline: Change requests must be made at least 24 hours before the scheduled departure time. Last-minute changes may not be possible.
Change Fees: A ticket modification fee may apply, along with any fare differences between the original and new ticket.
Passenger Name Changes: Name corrections may be possible for minor spelling errors, but full passenger name changes are not permitted.
Route Changes: Tickets are only valid for the originally booked route and cannot be transferred to a different destination.
⚠️ No-Show Policy
If a passenger fails to board the ferry at the scheduled time, the ticket is considered void with no refund or rescheduling options.
Passengers should arrive at the port at least 1 hour before departure for check-in and boarding.
🔍 Force Majeure & Service Disruptions
In cases of operational disruptions caused by extreme weather conditions, port closures, or technical issues, we will attempt to reschedule affected tickets at no extra charge.
If the ferry operator cancels the service, affected passengers may receive an open-dated ticket for future travel, subject to availability.
📞 Contact & Support
For modification requests or assistance, please contact our customer service team as early as possible:
📧 Email: info@adelatur.com
📞 Phone: +902422424321 / +905437798837 whatsapp
By purchasing a ticket from feryboat.com, you agree to the terms of this policy. Please ensure your travel plans are confirmed before booking.
🔹 Book Your Ferry Now 🔹
Let me know if you need any adjustments! 🚢
- To stay informed about any delays or cancellations related to your ferry booking with Feryboat.com
- 1. Email Communication:
Customer Support Email: For inquiries regarding the status of your ferry, please send an email to our dedicated support team
Email Body: Provide essential details such as your full name, booking reference number, scheduled departure date and time, and any specific questions or concerns you may have.
Response Time: Our team strives to respond to all email inquiries within 24 hours. However, during peak travel seasons or unforeseen circumstances, response times may vary.
2. Telephone Communication: +905437798837 whatsapp
Customer Support Hotline: For immediate assistance, please contact our customer service representatives at [Insert Feryboat.com Customer Service Phone Number].
Information to Provide: When calling, have your booking reference number, full name, and travel details readily available to assist our representatives in providing prompt and accurate information.
Note: During periods of high call volume, wait times may be longer than usual. We appreciate your patience and recommend utilizing our email support for non-urgent inquiries.
Additional Recommendations:
Advance Inquiries: To ensure timely updates, we recommend reaching out at least 24 hours before your scheduled departure.
Check Spam/Junk Folders: Occasionally, our email responses may be directed to your spam or junk folders. Please check these folders if you have not received a reply within the expected timeframe.
Stay Updated: For real-time updates and announcements, consider following our official social media channels or visiting our website's news section.
By proactively reaching out through these channels, you can stay informed about any potential changes to your ferry schedule and make necessary adjustments to your travel plans.
- Can I purchase group tickets?
- Yes, at feryboat.com, bookings for 10 or more passengers are considered group reservations for ferries. To arrange a group booking, please contact us via email at info@adelatur.com. Our team will assist you with availability, pricing, and any special requirements to ensure a smooth booking experience for your group.
- Can I make reservation?
- No, Only buying tickets are available on system.
Terms and Conditions for Ticket Purchases on Feryboat.com
Ticket Reservations
Ticket Purchase
Cancellation and Refund Policy
Name Changes
Other Amendments
Customer Responsibility
Exceptions to Rules
Additional Information
This policy ensures clarity and consistency in ticket purchases while helping users understand the terms of service before completing their transactions. If you'd like, I can refine or expand on specific sections!
- Why Are Passengers' Full Names, Surnames, and Dates of Birth Required When Purchasing International Tickets?
- At feryboat.com, we prioritize the safety and compliance of all international travel. As mandated by the Maritime Authority under the "Regulation on the Safety of Passenger Ships and the Registration of Passengers Onboard", collecting the following information is a legal requirement for international ticket purchases:
This regulation ensures:
Passengers are kindly reminded to provide accurate and up-to-date details when making a purchase. Failure to do so may result in boarding complications or denial of entry due to regulatory non-compliance.
At feryboat.com, your safety and convenience are our priority, and adhering to these guidelines helps us deliver a smooth and secure journey every time.
